Typical Question and answers to help customers of TM2 Candle Store with their scended candle and gift needs.

ORDERING:

How do I place an order?

Click on the "All Products" listing on the left side. There you will find all of our products listed. Choose the product that you would like to order and click on the "more info" button, which will take you to the order page. Then select the scent and the quantity of the products you wish to purchase. Click "add to cart" button, continue shopping or follow the check out procedure. If you would like to personalize your order, follow the directions below.

How do I cancel an order?

We try very hard to ship all orders within 3 to 7 business days. Email us to see if it is possible to stop the order at email@tm2group.com

How can I add items to an order I've already placed?

We try very hard to ship all orders within 3 to 7 business days. Please place a new separate order.

How can I remove items from an order I've already placed?

We try very hard to ship all orders with in 3 to 7 business days. Email us to see if it is possible to stop the order.

How do I contact you by email?

You can contact us at email@tm2group.com.

How do I order a paper gift certificate?

We do not offer a paper gift certificate.

How do I order an E-Gift Certificate?

At this time we do not offer an E-gift certificate.

I don't live in the U.S.; Can I order from you?

We are checking on the possibility of sending orders to other countries.

SHIPPING:

How long will it take for my order to arrive?

We try to ship all orders within 3 to 7 business days. Depending on the time of year it could take up to two weeks.

What methods of shipping do you offer?

The only method of shipping is UPS Ground.

Can I use a different carrier (other than those you list)?

Not at this time.

Do you deliver to PO Boxes?

UPS can not deliver to PO Boxes.

Do you ship internationally?

Not at this time.

Can I change the shipping address after the order is placed?

We try very hard to ship all orders within 3 to 7 business days, Email us to see if it is possible to stop the order so that the address can be changed.

RETURNS:

How do I return an order?

Please contact me for and returns by phone or email prior to returning any item. Ship the order back to 9309 136^th Ave, Kenosha, WI 53142

Do you guarantee your product?

Yes, we offer a 100% guarantee.

Under what conditions may I return an order?

We want our customers to be 100% satisfied. Please contact us to discuss the return of your item.

How do I package an order for return?

The product needs to be packaged according to the UPS guidelines for shipping.

Am I charged shipping for exchanges?

In most cases charges for shipping cannot be refunded.

What if an item is damaged in shipment?

All items are insured and will be replaced free of charge.

What do I do if an item is missing parts?

If an item is missing parts, please contact us by e-mail and we will ship the missing items free of charge.

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